At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. The ATOM Bank Savings … Thank you Mufassal you are a great asset to Gatehouse Bank, Professional & Reliable! The mortgage offer was apparently received 6 weeks ago, NO idea what this latest delay is due to, The stress for my parents who are in their 80s has been terrible. Share. I am extremely happy with the service Gatehouse Bank provided. Paul Jones not only worked with us diligently throughout the whole process he also made a potentially stressful time into a calming experience whilst maintaining his professionalism. They keep you updated and ask for just the files they need (instead of sending a list of everything they might possibly want, and never look at).Due to the number of application the process was slow and got delayed further, but Ashley communicated this and luckily we had enough time to complete. At the time of writing, Gatehouse Bank’s one-year fixed term deposit on Raisin paid 2%, just behind Atom Bank… Kept the process moving along whilst keeping me informed of delays due to the stamp duty holiday. It is unfortunate for those who wish to opt for a Muslim mortgage that we are faced with few choices and unfortunately are at the liberty of such institutes. Please re think when buying from this bank. Money Compare is a trading name of Which? Gatehouse Bank joins UNEP FI as a founding signatory It is great to see our CCO, Paul Stockwell in Mortgage Strategy’s latest magazine, discussing the rental sector. His customer service skills and knowledge was exceptional. Gatehouse Bank plc is an award winning Shariah-compliant UK bank offering personal savings, residential & commercial property finance, commercial deposits and real estate finance. Gatehouse Bank, formerly Milestone Savings, is a new ethical Sharia-compliant challenger bank that is authorised by the Financial Conduct Authority and the Prudential Regulation Authority. From first contact till completion the communication with Gatehouse Bank (and Ashley) has been very professional. My family and I were taking the step of buying our first property and I can truly say we received impeccable service from Paul Jones at Gatehouse Bank.Naturally, we were anxious with all the paperwork involved. The next best one-year fixed rate … Direct Adviser was on the ball and proactive. It got to the point where we would be homeless and losing the purchase due to ridiculous requests. Founded in 1990, Zenith Bank is a multinational financial services company based in Nigeria. Paul Jones not only worked with us diligently throughout the whole process he also made a potentially stressful time into a calming experience whilst maintaining his professionalism. We’re sorry to hear that your experience of Gatehouse Bank was disappointing. Thank you, Gatehouse Bank Plc. We decided to go with Gatehouse bank as we were looking for a sheria compliant home purchase plan. It is evident that flagging this review was not a privacy concern and Gatehouse bank are simply being duplicitous. Excellent from start to finish. Any potential clients please be aware of the delay tactics and go with a company which is more professional. We acknowledge that we are currently experiencing high levels of both enquiries and home finance applications and as a result, processing timescales are taking longer than expected at the moment. Rate reduced on 95 day notice account with only 1 month's notice. Would use again. I am happy I spoke to someone as now I have a better understanding of the process thanks to Mufassal! Firstly, who are Gatehouse Bank? X had provided excellent service; I received a call three days before my meeting from a Y explaining to me that X had taken an extended period of leave due to personal circumstances and as a result my file would be handed to Z. The agent I dealt with has been wonderful and a credit but the figures in the background who choose not to be reachable or willing to talk to customers are the problem. special thanks to Lottie Clayton who went out of her way to help me with this case and Chelsea O’Grady was always there for any support needed. Triodos Bank customers’ savings are now protected up to £85,000 should the bank go bust. Founded in 2008, Gatehouse Bank used to operate savings accounts under the Milestone Savings brand, although at the time of writing, it appears that Gatehouse Bank is phasing out this brand. Please rest assured that we are an independent UK Bank and all eligible deposits are protected by the Financial Services Compensation Scheme (FSCS), the UK’s deposit protection scheme, details of which can be found on our website. This review has been amended as Gatehouse reported my review due to it containing personal information (calling out specific individuals by name). At the moment it’s going pretty well, we have our personal advisor but when she isn’t in they organise someone else for us to speak to in 2 days time which helps. HELL AND BACK!Quite the irony that one decides to use the services of an Islamic bank and my title refers to hell. We started our mortgage process back in July and completed near the end of November. But we were assured that the mortgage application had already been in process for 5 weeks and so was ‘well under way’. Hello ATOM Bank Hello ATOM Bank Basically I was looking for an Easy Access Savings Account that was both straightforward to setup and use. bit.ly/2EzO82B #GatehouseBank #RentalSector #BuildToRent #HomeFinance #BuyToLet #Landlords 2 Gatehouse Bank … During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. Please think twice before taking mortgage out with this bank.I specifically spoke to my adviser as I wanted to avoid paying broken rent (you may have to pay for the date of your completion to the first direct debit date) I was informed you pay a month in arrears and I completed on the 1st and expected my first payment on the 1st the following month as that’s what paying a month in arrears mean. The direct advisor who dealt with our application was Ashley Brown, who was very clear with what was needed and the best format to get it to him. This review has been amended as Gatehouse reported my review due to it containing personal information (calling out specific individuals by name). At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. We are working hard to improve this for all customers and we apologise for both the time taken to process your application and with the service levels experienced. In the meantime, I would provide the relevant documents which I promptly delivered.Unfortunately, this is where things started going wrong. I explained to Y the urgency of my situation, that the property in question was extremely popular and I would risk losing the purchase if my matter was delayed. Where the entire world is showing a degree of flexibility and understanding the bank has taken quite the opposite approach and been relentless in its requests and demands. Rather he would calm us, chase up the application status and give constant updates as we progressed through the different stages. As a first time buyer, I had several questions which I needed answers for. Ashley was always at the other end of an email, I would ask for regular updates and deadlines and then chase it up and he would always have an update for me or advise where I could get it from. The timelines promised by the competitor were much quicker and taking my situation into consideration, within 2 days they took me to the same level of the process which had taken Gatehouse Bank 3 weeks. Many a time where deadlines are involved communication is key, knowing which stage you are at, and how far you are from completion, Paul Jones was calm, composed and patient at every juncture despite me calling a number of times in one day, he never once showed any frustration. Cost me £50k. Gatehouse Bank is currently the best rate on offer to savers over a one-year term and is the best deal to be offered for a one-year fix for over a year. But we were assured that the mortgage application had already been in process for 5 weeks and so was ‘well under way’. Steer well clear of this bank unless you aren’t in any rush, Stay clear if looking for a buy-to-let mortgage. The speed at which the competitor progressed my application, the difference in timelines for later on in the process all made me glad that I experienced these difficulties early on in the process leading me to terminating my relationship for a much better alternative. Ashley was always at the other end of an email, I would ask for regular updates and deadlines and then chase it up and he would always have an update for me or advise where I could get it from. We’re sorry to hear that your experience of Gatehouse Bank was disappointing. Gatehouse Bank is a PRA and FCA regulated bank … Useful. Al Rayan Bank’s majority shareholder MAR is based in Qatar whilst the Bank of London and the Middle East is listed on the Dubai NASDAQ stock exchange. this is a good example of working as a team. Gatehouse Financial Group is a real estate focused shariah-compliant financial services group comprising of Gatehouse Bank plc, Gatehouse Capital KSCC and associated companies. I sent in my enquiry and within a space of few hours, I received a callback. I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. As a first time buyer, I had several questions which I needed answers for. I find this unexplained and worrying. I was asking for a mortgage on a property since February which only now In December have I received a reply that they would stop the process. I am happy I spoke to someone as now I have a better understanding of the process thanks to Mufassal! In the meantime, I would provide the relevant documents which I promptly delivered.Unfortunately, this is where things started going wrong. Thank you, Gatehouse Bank Plc. I find this unexplained and worrying. Please think twice before taking mortgage out with this bank.I specifically spoke to my adviser as I wanted to avoid paying broken rent (you may have to pay for the date of your completion to the first direct debit date) I was informed you pay a month in arrears and I completed on the 1st and expected my first payment on the 1st the following month as that’s what paying a month in arrears mean. Yes, it did take a while, but Paul Jones was there every step of the way to answer our questions and guide us through the process. I have used customer services twice … Despite complaining to the bank they are satisfied it was explained to me, what is more annoying is I specifically wanted to avoid paying broken rent and took the steps following advice from the mortgage adviser and set my completion date accordingly but the bank are unwilling to listen.Please think twice before taking mortgage out with these (this is the beginning and I hope I don’t have further hidden charges not explained to me sufficiently). After a few weeks into the process we were informed that there was a small 2 person chain below their purchasers and that a 45% LTV mortgage was required by the bottom of the chain. The good news is Gatehouse Bank has recently had the best, or close to the best interest rates in the market (although, as a Shariah-compliant bank, this is an expected return). I immediately let Gatehouse Bank know to put a pause on my application. My family and I were taking the step of buying our first property and I can truly say we received impeccable service from Paul Jones at Gatehouse Bank.Naturally, we were anxious with all the paperwork involved. Gatehouse Bank is a pioneering UK Bank offering Shariah-compliant ethical savings, home finance, buy-to-let finance, commercial property finance and more. Savings … Online account opening was quick and straightforward, follow up mail welcome but login credentials did not work and I have emailed asking for help but with no acknowledgement at all so am still locked out.Gatehouse, Charter Savings and Paragon Bank all have the same contact details but claim to be separate institutions. We are working hard to improve this for all customers and we apologise for both the time taken to process your application and with the service levels experienced. Looking for a shari'ah compliant bank and want to know if Gatehouse Bank … Keep away from this lot....Good in the beginning, AiP etc then the adviser went ill for weeks with poor communication.Then underwriter gets involved.Mine was unprofessional, haphazard and would ask for different in depth detail each of the 4 times they reviewed my file instead of asking for a list of things and getting things done in one go.They were slow and under resourced.In the end a "head office review" ended my application and house purchase.I was vexed to say the least. Would use again. I sent in my enquiry and within a space of few hours, I received a callback. I spoke to Mufassal who listened to my questions and explained the full process thoroughly. And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. I would advise Gatehouse that their time would be better spent correcting their failing level of service rather than feigning privacy concerns in order to have reviews removed.Having said that in order to comply with guidelines all names have been removed and replaced with 'X', 'Y' and 'Z' ___________________________________________I approached Gatehouse Bank to facilitate an Islamic Finance product and was allocated X as my financial advisor. X (or X as he likes to be known) expertly guided me through the process and delivered a decision in principle on the same day. Gatehouse Bank; United National Bank ; How do they compare to standard savings accounts? Truly recommended! One of the few lenders who continued lending and supported brokers throughout lockdown. special thanks to Lottie Clayton who went out of her way to help me with this case and Chelsea O’Grady was always there for any support needed. Process took a bit longer than expected due to current Environment but overall it was very good. Gatehouse is one of a handful of banks that has partnered with savings marketplace Raisin. There are products from UK providers such as Shawbrook, ICICI Bank, Gatehouse Bank, B&C and QIB (UK), which is the UK arm of the Qatar Islamic Bank. I have now passed the matter to the financial ombudsman to support me. Ashley was a great Help in getting my home re-mortgaged. I spoke to Mufassal who listened to my questions and explained the full process thoroughly. From first contact till completion the communication with Gatehouse Bank (and Ashley) has been very professional. Normally my company has had few issues in the past raising a mortgage but my agent suggested we try Gatehouse,Big mistake, several months later and we have withdrawn the application and gone elsewhere not before loosing the property we were purchasing.It was a simple application a buy to let on a 60/40 split very straightforward but they sent request for information out in a piecemeal fashion over months it was if they were trying their best to drag the process out as long as possible ,never again stay well away. Please re think when buying from this bank. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! Honestly, purchasing a home has been the most traumatic and difficult experience I have had to deal with. An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. It currently has partnerships with six banks. One of the few lenders who continued lending and supported brokers throughout lockdown. We accepted an offer on my parents house in August last year and they put a deposit down on a new build. GateHouse Bank – 5 Years – 2.10% AER If you’re looking for a slightly better rate – and you’re happy to lock order to get the highest paying yields with a fixed-rate savings … A great team who are really helpful. They keep you updated and ask for just the files they need (instead of sending a list of everything they might possibly want, and never look at).Due to the number of application the process was slow and got delayed further, but Ashley communicated this and luckily we had enough time to complete. A lender who will lend where others will not. We started our mortgage process back in July and completed near the end of November. If they simply didn't want to lend for whatever reason, it should not have taken the best part of 10 months to say so! The bank do require a lot of paperwork but that wasnt an issue, the best advise I can give is to attach as many documents in as few emails as you can on one day. This is a vital protection for savers, particularly those depositing money with banks based in other … If you are looking for a reliable bank for a Shariah Compliant Mortgage then look no further! Rate reduced on 95 day notice account with only 1 month's notice. ... all went well with the savings rate after a year the rate dropped which was to be expected with an offer that if … Truly recommended! We found out that the mortgage was being processed by Gatehouse Bank. However was charged £400 broken rent. In the end this is what I had to do in order to complete the purchase and as a result I will apply for a remortgage elsewhere. The direct advisor who dealt with our application was Ashley Brown, who was very clear with what was needed and the best format to get it to him. I immediately let Gatehouse Bank know to put a pause on my application. Mortgage application. Please rest assured that we are an independent UK Bank and all eligible deposits are protected by the Financial Services Compensation Scheme (FSCS), the UK’s deposit protection scheme, details of which can be found on our website. It is unfortunate for those who wish to opt for a Muslim mortgage that we are faced with few choices and unfortunately are at the liberty of such institutes. Great service overall was impressed with support provided to get the case through. Yes, it did take a while, but Paul Jones was there every step of the way to answer our questions and guide us through the process. Gatehouse had the best rates in comparison to equivalent banks.We found the bank took a lot longer than conventional banks to get to offer stage but this was expected to a degree as it is still fairly new and teething problems are expected. When asked for further clarification they refused to provide any answer other than they have advised that they will not lend and no further comment on this matter is available. And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. That is to say they asked for piecemeal information over several months on a simple buy-to-let for which I more than met their financial eligibility requirements, in fact i had the money to buy outright. © 2021 Trustpilot, Inc. All rights reserved. Having spoken with him, I am eager to find a property and more importantly use Gatehouse Bank for my shariah finance. News Gatehouse Bank employs a team of … Normally my company has had few issues in the past raising a mortgage but my agent suggested we try Gatehouse,Big mistake, several months later and we have withdrawn the application and gone elsewhere not before loosing the property we were purchasing.It was a simple application a buy to let on a 60/40 split very straightforward but they sent request for information out in a piecemeal fashion over months it was if they were trying their best to drag the process out as long as possible ,never again stay well away. Your savings account with us works similar to a conventional savings account, … It is evident that flagging this review was not a privacy concern and Gatehouse bank are simply being duplicitous. We are very grateful to Gatehouse and their employees for their guidance and patience, and of course for our new home! Y promised to make this request to Z.I never received this call back, dissatisfied with the level of customer care, the delays within the process, and general unresponsiveness, I contacted a competitor the following day. Online account opening was quick and straightforward, follow up mail welcome but login credentials did not work and I have emailed asking for help but with no acknowledgement at all so am still locked out.Gatehouse, Charter Savings and Paragon Bank all have the same contact details but claim to be separate institutions. Not so with Gatehouse. Raisin is currently offering a bonus of up to £100 when you open and fund a savings … Following the acceptance of my bid on a property, X put in place a meeting for the following Monday to discuss the finance offer. It is the biggest commercial bank in Nigeria and the sixth biggest bank … We would recommend Gatehouse to anyone looking for a home purchase plan. Although it does take time to get from Application to Completion, if you have everything in place you will get there.In summary, I would highly recommend the team at Gatehouse Bank for their level of experience, service and keeping their promise on delivery.Thank you all so much!Mahomed, Leicester, UK. It is authorised by the Prudential Regulation Authority (PRA) and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.Founded in 2008, the Bank … Communication has been atrocious, they use their own solicitor who doesn’t seem to want to talk to anyone, unexplained delays have been ongoing, my parents lost the house they were buying, and 6 months later we’re STILL waiting to exchange contracts. Following the acceptance of my bid on a property, X put in place a meeting for the following Monday to discuss the finance offer. Like many other UK Banks we work with specialist third party providers to deliver some aspects of our savings services - this would therefore explain the administrative similarities you mention in your review. An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. Financial Services Limited of 2 Marylebone Road, London NW1 4DF, registered in England and Wales, company number 7239342. Which? I explained to Y the urgency of my situation, that the property in question was extremely popular and I would risk losing the purchase if my matter was delayed. Profess halal credentials. Despite complaining to the bank they are satisfied it was explained to me, what is more annoying is I specifically wanted to avoid paying broken rent and took the steps following advice from the mortgage adviser and set my completion date accordingly but the bank are unwilling to listen.Please think twice before taking mortgage out with these (this is the beginning and I hope I don’t have further hidden charges not explained to me sufficiently). It was easy to register, the App gives me access and account information which has allowed me to invest at far better rates than my personal Bank. The timelines promised by the competitor were much quicker and taking my situation into consideration, within 2 days they took me to the same level of the process which had taken Gatehouse Bank 3 weeks. The process has gone to pots and 5 months on we were going back and forth with emails and request after request after request. Mortgage application. Our initial concerns were sadly well founded. Gatehouse had the best rates in comparison to equivalent banks.We found the bank took a lot longer than conventional banks to get to offer stage but this was expected to a degree as it is still fairly new and teething problems are expected. We would recommend Gatehouse to anyone looking for a home purchase plan. Any potential clients please be aware of the delay tactics and go with a company which is more professional. X (or X as he likes to be known) expertly guided me through the process and delivered a decision in principle on the same day. Reply ... Read 1 more review about Gatehouse Bank Only the latest review will count in the company's TrustScore احمد صالح 27 reviews… 20 Gatehouse Bank reviews. Gatehouse Bank reported this review for breaching of Trustpilot guidelines. When other banks do this they give you the option to withdraw funds early without penalty. We’re sorry to hear that you were experiencing issues with our systems over the weekend and apologise for any inconvenience caused. I have now passed the matter to the financial ombudsman to support me. Dangerously bad, misleading and badly represented by intermediary. Founded in 2008, the bank is Sharia compliant. X had provided excellent service; I received a call three days before my meeting from a Y explaining to me that X had taken an extended period of leave due to personal circumstances and as a result my file would be handed to Z. I would advise Gatehouse that their time would be better spent correcting their failing level of service rather than feigning privacy concerns in order to have reviews removed.Having said that in order to comply with guidelines all names have been removed and replaced with 'X', 'Y' and 'Z' ___________________________________________I approached Gatehouse Bank to facilitate an Islamic Finance product and was allocated X as my financial advisor. However was charged £400 broken rent. Communication has been atrocious, they use their own solicitor who doesn’t seem to want to talk to anyone, unexplained delays have been ongoing, my parents lost the house they were buying, and 6 months later we’re STILL waiting to exchange contracts. Please call our customer services team on 0345 600 3350 (between 9am-5pm Monday-Friday) if you are still experiencing problems, who will be able to resolve any issues. I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. Of Gatehouse reviews worried us greatly which we communicated to our agent and 2 calls I am happy I to... They put a pause on my parents house in August last year and they put a pause my! 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Experiencing issues with our systems over the weekend and apologise for any inconvenience caused pause! In terms of requests during lockdown, but no ’ d say from experience. That you were experiencing issues with our systems over the weekend and apologise for any caused... Our mortgage process back in July and completed near the end of November my and. Account with only 1 month 's notice this is a Bank based in central London, Mayfair to be.! A handful of banks that has partnered with savings marketplace Raisin months on we were assured the! A house to completion took just under 3 months the service Gatehouse Bank know to put a down... Details but claim to be precise flagging this review has been amended as Gatehouse reported review! And want to make your life easy with a company which is more professional, a!, London NW1 4DF, registered in England and Wales, company number 7239342 problem with their members.

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